deiseanna gairme in institiúide an AE

Employer Insights Getting the job I applied to an advert via a recruitment agency. My experience at the time was a good match for the role required. Des LalorWind Engineer I set up on my own / Self Employed Barry McEnteeChartered Physiotherapist While I was at Leicester doing my PhD, the job advert was sent around a mailing list that I had subscribed to. I applied straight away, and it was actually the first application I made so I was very lucky!

The interview required me to give an overview talk discussing my research and ideas for future work, followed by technical questions, and then a personal interview. I was then offered the job and I accepted straight away. Caitriona JackmanPlanetary Scientist There are a couple of ways that singers are hired for work, one is via auditions. Typically at an audition, you are invited to sing for an opera house or casting director, you bring 5 pieces with you, and they provide a pianist (sometimes there is no time allowed to rehearse with the pianist beforehand!) and you sing 2-3 pieces from your list, and based on what they hear, if they like you and have something suitable to cast, then you're in luck!

More often than not though, singers will be cast because a director or conductor has worked with them before and knows they would be suitable, or they'll have seen them on stage or in concert and want to work with them based on that. So it's really important that when you're performing, it's to the best of your ability. You never know who's in the audience! Sharon CartyOpera Singer I was actively looking for a new job in Scotland or Ireland at the time. My current job was advertised on the HSE careers website: www.careersinhealthcare.ie. It appealed to me because as part of the job you got to complete a Masters in Clinical Pharmacy and depending on where you were placed in interview, choose which hospital you worked in (the scheme involved the major teaching hospitals in HSE West and South).

I applied online and was shortlisted for an interview which assessed the candidates suitability for the job itself and the Masters. I got a phone call a few days later to say I had been successful. Rachel BerryPharmacist

I am currently seconded to the National Project Office as an Acting Grade VIII - Operations Manager. The job itself was advertised both by circular and on the internet.

Application for the job was in the form of detailed application form with career history, educational achievements, reasons why you think you are suitable for the job and then the completion of competencies which are essential to the position.

After shortlisting took place, i was invited for interview. The interview itself was structured in format requiring "live" examples of where I met the competencies required for the job. I was informed by letter of my success at interview.

Frank MorrisonRecruitment Manager I have previously worked for my employer so it was promotion. Being due to displaying leadership attributes as well as a flare for the retail area and the drive to increase turnover there.  Mary Jo SheridanTourism Manager - Dublinia It was advertised in a job section on newspaper. I went for a formal interview and received a letter stating my success in getting the position. Within the HSE, a panel of successful applicants is formed after the interviews and this panel usually remains ‘active’ for a year in that there is a chance you may be offered a position within that timeframe. Mary Ita HeffernanSocial Worker In the answer to question #3, I partially explained how I got to my current job. I was offered the position of Senior Research Advisor at both SOSA and MCSS before I even finished my PhD. I ended up moving to Slovakia to pursue the job at SOSA, while performing my work for MCSS remotely. In January 2016, I was elected vice chair of SOSA, so I have even more duties and responsibilities (described in section #8 below). Generally speaking, however, I got to my current job by going after my passion and childhood dreams: to study space and astrobiology, hoping that one-day I could work for NASA and/or ESA; even to become an astronaut! I have worked very hard so far pursuing these dreams. First of all, I funded all of my studies at UCL, CalTech, University of Bristol (UoB) and the International Space University’s Space Studies Program (ISU SSP) only through numerous scholarships, awards, part-time work and even charity funding (as my parents could not afford to finance my education). Moreover, I used the possibilities, offered by my studies, to the maximum to gain research experience in space exploration. For example, I volunteered to work on an extracurricular project on extra-solar planets at the University of London Observatory; I was awarded a Nuffield Foundation grant for a joint NASA/UK Space Agency MoonLite project, simulating planetary surfaces; I became a teaching assistant in astrobiology and astronomy for Bachelor’s degree classes at UCL, UoB and numerous schools in London; at CalTech I proposed research projects of my own, working with leading scientists in astrobiology, including Mars Curiosity Rover’s chief scientist, Professor John Grotzinger; I was awarded a research fellowship to work at NASA JPL; and my research projects and myself were selected for a Martian simulation mission to the Mars Desert Research Station (MDRS), USA. All of the awards and job offers that I received were the result of all of these self-driven activities, as well as the quality of my research results. Michaela MusilovaMission Control Space Services I started my own company, Celtic Catalysts Brian KellyScience Entrepreneur Sat beside a Davy Exec a rugby match. He invited me for an interview and the rest is history. Richard KinsellaManaging Director The contract that I just finished was as a production dancer on a cruise ship. The ship was called the MS Silja Serenade and cruised between Sweden and Finland. I saw the audition advertised on Facebook and as I fit the criteria I decided to attend. They were auditioning in Madrid and London but I decided to audition in Madrid as the date suited me better and as I speak Spanish I knew there wouldn't be any problems.

There were approximately 60 people at my audition and I knew that they only needed 8 girls so the chances weren't great. Luckily I got through to the final round (it was a long day) and was told that after the London auditions they would watch the recordings they took of the auditions and let the successful people know.

The night of the London audition I was emailed to say that I had been chosen and to forward the necessary paperwork to them. A few weeks later they sent me my flight details and I headed to Madrid for a month of rehearsals before flying to Stockholm to board the ship. Megan McEvoyDancer I wasn't all too sure what area of business I wanted to go into, but I knew I wanted to use my language. SAP would have always been at the careers fairs, but I never took any interest as I didn't have any background in IT. However, after uploading my CV to Monster.ie and a couple of phone calls with the recruiter from the company, I figured out that there were many different options for those without IT experience. I went for the interview and was won over by the place. Interviews were never a strong point for me, so I was over the moon to get the call for the second round. I put a lot of work into preparing and it paid off in the end. Laura GlendonMultilingual Software Support SAP I created it. Liz ChristyTextile Design/Handweaver

It was a simple process, I applied through the graduate campaign, attended online information sessions, completed the interview process and received an offer soon after, it was very straight forward.

Fiona O'SullivanChild Protection and Welfare Social Worker

I had won a scholarship from Intel in 1997 which subsidised my remaining university years, so after finishing in there in 1999 it was a pretty quick migration to the corporation here.

As I recall, I finished my last university exam on a Thursday and started work here on the following Monday. There were interviews naturally and the standard process was adhered to, I just scheduled them neatly. After passing the entrance interviews etc. the next step was to find a particular role which best suited my skills, which led to a system administrator role: managing an array of computers which controlled a respective set of tools in the factory. The position in my current job is the result of a number of smaller transitions/promotions from there.

Jason RuaneComputer Programmer I had been registered on publicjobs.ie for many years and knew they were recruiting soon.

I applied and we had to do:
1.  Online aptitude
2.  Online aptitude
3.  Test centre Dublin to repeat the online aptitude tests in a supervised setting along with a report writing exercise      and job simulation test
4.  Competency based interview
5.  Medical, fitness test and vetting Peter CliffordProbationer Garda Firstly I used the services of Solas who were great , they told me all the steps I needed to take to attain an apprenticeship.

For the next couple of weeks I searched job websites, newspapers, solas offices and applied for electrical apprenticeships.

I got a reply from a few companys who would like to interview me. From there I started to research the companies and put them in order of preference. I completed the interviews and I was happy to have been offered a position from the company I had as my top preference. Mark MaguireApprentice Electrician I had heard in the papers that St. Michael's were hiring people. Once I called to enquire I was sent out an application form which I filled in and then I was called for interview about a month later.

I felt that went well, it was with 3 women working high up in the organisation and I relied a lot on previous experience and gave examples of how I would work in a certain situation.

This seemed to be what they were looking for and so about 3 weeks later they offered me the job. I accepted it but they didn't start me for another month!

I had to go for a medical also before I started. Naoise PyeSocial Care Worker I made sure to get the most out of the graduate programme, from fully participating in the formal aspects such as the IMI modules, to fostering good relationships with influential people within Musgrave. These people then became advocates for me as I sought a full time, post-graduate role in the company. Shane O'SheaSuperValu Regional Support Manager Main challenges Some of the main challenges in managing a call centre in Insurance are:

- The Variety of customer service queries and requests based on several different policy types and schemes, this requires us a team to be dynamic and adaptable to the customers needs at all times. I need to ensure that my team are fully trained and kept up to date on any changes in the industry.
- The call centre is a bustling and demanding environment, it requires a degree of resilience, a lot of focus and an ability to organise to keep on top of things.
- Keeping the team motivated and buoyant in difficult times for example high call volumes or complaints.
- Agent development is also a challenge as we do our best to encourage agents to strive for improvement however to progress up the ranks, they must achieve academically also. Nicole FeigheryCustomer Care Manager

The challenges are many and varied, again any number can arise during a patrol or even over a day, from someone in your division who faces a domestic problem that needs advice/help, adverse weather or a search and rescue situation which requires everyone’s complete concentration.

David FlemingSub Lieutenant - Navy You have to test yourself negotiating with people from other countries. Kevin KearyParliamentary Assistant Written interview unavailable... Mary McCaugheyHead of Communications Attending to emergency situations where you are expected to act rapidly in a dangerous environment with a wide range of different people, some of whom may be hostile to you (e.g. in a riot or fight), also working with people in distress and taking decisions that will affect life and livelihoods and sometimes on the basis of incomplete and ambiguous information. Rasaq FaladeGarda Reserve Main Challenges include:

• Getting things done on time
• Change Management People Management 
• Keeping the recruitment process efficient. 
• Remaining within budget, lowering costs. 
• Ensuring the I.T. system is suitable to the needs of the National Project Office. 
• Working across multiple teams when required. 
• Identifying key performance indicators and adhering to them.

Frank MorrisonRecruitment Manager It’s a strange thing to say in 2020 but in a “normal” year, the high volume of visitors in July and August and the demand for tickets and tours is challenging and requires high front of house customer service skill. Mary Jo SheridanTourism Manager - Dublinia

Main challenges in my role are:

Time management & people management - when managing a group of people there is always a variety of different needs and approaches. The team works best when all feel they can contribute in their way etc and this needs to be accommodated

Technical - I need to stay abreast with changes in the regulatory environment in Europe and US especially. The pharmaceutical are is highly automated and I need to be familiar with the manufacturing processes so any decision I make is sound and based on good science.

Michael BohaneQA Manager As with any job in a very regulated industry such as pharmaceuticals, the admin and paperwork can be quite heavy. But this is necessary to ensure the highest quality products are delivered to our patients and customers. Gillian MorganManufacturing Process Specialist The sourcing and supply of fish is a daily challenge.  We are helped in this by other people in the industry and constant contact with the market. Nicola O'HigginsFishmonger The time difference can be a challenge as we work with colleagues on the west coast of America but usually the team is very helpful and considerate when arranging meeting times. Patricia ClearySenior Systems Verification & Validation Scientist On my last contract the main challenge for me was to learn all of the material for the shows in a matter of weeks. We had 4 shows and 3 weeks to learn it all so we were rehearsing Monday-Saturday 10am-6pm which, although draining, was really a great buzz. When everyone you're working with is as passionate about the job as you it really helps you to give it all of your energy.

The difficult thing was remembering everything we had learned in the previous weeks while still learning the new choreography. When we finally finished the rehearsals and had all 4 shows down there was such a feeling of accomplishment and naturally all of the dancers on the team had bonded through the learning process which made the challenge even more rewarding. Megan McEvoyDancer Shift work can be tough – our group works an alternating pattern of days and nights.  Also coming into a department that had only ever had Chemical Engineers working in my role was daunting, but it provides a great opportunity to learn, and to help others learn. Rachel BennettIndustrial Pharmacist AIB is quite new back to the market in the Graduate Space – Playing catch up but we are very fast to do so. Ross O'BrienGraduate Recruitment Team Lead Everyone will probably say time to try and fit everything in and I'd have to agree! Prioritisation is key in every walk of life and that helps me stay engaged and interested while at work. Michael McDermottAssociate Director, International Corporate Banking Troubleshooting excursions in order to understand them and prevent them in the future is challenging. Training into a new environment is always a challenge. Adapting from a college environment to a working environment is a huge change and a challenge I am still overcoming. Rebecca TigheProcess Engineer Like in any company there are always targets and deadlines to meet but to be honest I like that because if you don’t have a challenge you don’t have a future. Donal Og CusackAutomation/Energy Engineer The demands of the new technologies has meant that fabrication tools are ever increasing in size and complexity. These tools have thousands and thousands of metres of required facilities that all have to be modelled in increasingly smaller footprints, while still maintaining strict safety standards, functionality and ever stricter cost budgets. Its proving to be a tougher and tougher challenge to manage such a large scoped project with these constraints. Darryl DayIQ Engineer We work with all different kinds of fish, and every fish has a different bone structure. It is a challenge to have to fillet all these fish in different ways. For me this is all in a days work, but it can be challenging at times. Brendan WhiteFish Filleter Keeping track of multiple projects and ensuring each is adequately resourced on any given day is the main challenge. Just because a project is due to start two months from now doesn't mean nothing needs to be done today. Also projects may encounter big hurdles which will pull resources from the group and this may have knock-on effects to other projects. That can be difficult to manage to ensure minimal delays occur elsewhere. Fergus O'ConnellQuality Officer Typical day

It’s interesting to consider whether a ‘typical’ day looked different pre and post Covid. Working remotely took some time to get used to in the first few months, but now over a year in, the ‘typical day’ is much the same thanks to the remote working capabilities. I don’t miss the commutes but would love a face – face coffee with work friends which is hard to replicate over Zoom.

In my current role, I’m working on AIB’s Digital Team. I’ve always had an interest in all things digital, and it’s exciting to work in an environment that is ever evolving.

The day begins with a large coffee! I try to login at about 8.30am and catch up on emails from the day before. When 9am hits, it can often mean meetings. At times, back to back meetings become tiring, but where possible I block at some time to make sure I don’t fall too far behind on the ‘to do list’.

 

Every meeting should have a clear set purpose, and we’re getting better at that on the team. At some meetings I do the presenting, while at others different stakeholders may be the chair. No matter the session, making sure we achieve specific objectives from each meetings is key. Workshops are always an enjoyable part of the week, where we get together and get creative. I really enjoy being part of more collaborative exercises which often energise me for the rest of the day.

After some lunch, it can either be back to meetings or time to get some work done! I’m working on a large project at the minute, which has pressing deadlines and lots of spinning plates.

There’s nothing better than when a project you’re working on hits a big delivery milestone. Taking the time to acknowledge such achievements is so important. It’s always good to take the time to reflect and soak in the lessons we’ve learned, not just when stuff goes well, but equally as important when things go wrong.

I aim to log off by 5pm, but if I’m honest with myself I often find that hard. In reality, it’s closer to 6 / 7pm when my husband gets back from work. Although I may work late some evenings, I do try take back these hours and leave a little earlier on a Friday, when I have something nice planned. That balance and flexibility to the workday really helps during the longer weeks!

Lara MulveySenior Product Manager AIB Being a Garda is different from other jobs where you have a pre-set task ahead. Everyday is different from the other, but a typical day starts with a parade in the station where you get briefed of any situation at hand, this is followed by regular beat patrol within the community, attending to calls and needs of the public. Rasaq FaladeGarda Reserve A typical day for me will start early, I like to start work pre-office hours to tidy up my admin tasks such as answering noncritical emails and organising my day. This may involve prep for meetings/presentations. I try to leave the afternoon free on most days for reports/project planning and creation, by starting work early, it gives me space to have the late afternoon free if required. Shane O'SheaSuperValu Regional Support Manager No two days are the same but my typical working hours are from 8.30 – 5.30 each day.

I compile a “to-do” list every evening before leaving the office and I prioritise what needs to be done each morning.

My days would mainly consist of making /receiving phone calls and sending/receiving emails, attending meetings and interactions with my team. I very rarely get through all items in any given day and for that reason prioritisation of tasks is key. Sarah TenantyFinance Operations As we work in a number of areas within space, it is hard to describe a typical day as it depends on the design phase we are in. Currently, a typical day for me involves drafting of project documents, checking in with suppliers on progress and lead times, and completing detailed design work. Elaine KellyMechanical Design Engineer 7.30 Set up workshop for day’s work. Prepare wood for or finish work for an order or exhibition. Prepare workshop for a class – one-to-one or group. Update my website with recent press and new dates for classes. Make and return calls/emails to buyers, suppliers and potential students. Keep my machines in good working order. Glenn LucasWoodturner A typical day can vary a lot, but generally consists of activities such as writing code, analyzing data, and researching and applying machine learning and mathematical techniques. However, we follow the Agile working process, so every day there are standup meetings where everyone gives an update on what they've been working on, and every other week we have planning and review meetings Catherine AhearnData Scientist My average day starts at about 7.30am, as does that of my employees. Our workforce is organised in three crews of two or, sometimes, three men. On a Monday, we would normally go on a run of maintenance contracts, maybe seven or eight sites and I would work with one of the crews during that run. On Tuesdays, we tend to concentrate on new landscaping jobs. I would organise the materials for the job and any deliveries of materials. I'd then set out the planting and allocate various tasks to my helpers, make sure that everything is going smoothly and that the job is finished well. Our work days finish at four in the afternoon. On Wednesdays, after allocating the various tasks to the staff and ensuring that everyone is on site, I spend the rest of the day in the office. This is a vitally important part of my work, although the least enjoyable. Accounts and credit control have to examined , bills paid, lodgement of cheques received and wages for the week prepared. There is usually correspondence to be dealt with as well as quotations and tenders for future work prepared. A lot of time is spent on business calls not only on Wednesdays but throughout the week. The other days are taken up in much the same way as Mondays and Tuesdays. Contact has to maintained with the clients on a regular basis to ensure that they are satisfied with the service we are providing. Also regular contact with suppliers, such as Nuserymen, is very important to make sure that we know which plants or other materials can be sourced at any one time. Paul DowlingHorticulturist Each machine is unique if there are parts that need customised, I create them on solid-works and then I send them to be machined. I also go out onto the factory floor and check the machines to see if there are elements/parts that need changed. Kevin O'HaganDesign Engineer A lot of my duties as a Revenue Auditor are carried on outside the office, either at the tax payer’s premises or that of their adviser / agent. The Audit process involves me preparing my file following an analysis of the taxpayers tax returns and other information, which allows me to prepare my Audit Plan and I carry this into the initial ( and possible subsequent) interviews with the tax payer and / or their advisers.
I will also examine / analyse the books and records, which will allow me to arrive at my Audit findings, which I will present to the taxpayer and their adviser / agent. Edel ButlerAdministrative Officer A typical day would start with planning the day’s work ahead for all labour and sub-contractors on site and ensuring that they have the required material and tools to carry out their work.

Next would be to check up on correspondence/ e-mails which must be attended to.

Generally then I would review information that is required to keep progress going on site which would entail requesting or giving information to the design team.

Depending on the size of the project that you are on you could have to attend meetings every day or less frequently depending on scale of project.

Having the required information and research done for each meeting is vital. Creating and maintaining progress reports also falls under my role which is important to keep the project team up to speed on where the project is at any given time.

Each day you would have to allocate time to plan ahead where you would look 2 weeks ahead and beyond. Aidan MaherSite Manager - Grad Entry When I arrive to work in the morning, I run a report to check what tasks are coming due for our team and also what batches we need to release in order to meet patient demands. These are discussed and prioritized during our morning meetings, along with any issues encountered in manufacturing during the previous 24 hours.Because Johnson & Johnson is a global company, there are often conference calls with colleagues from the US and around the world, to discuss various projects. Gillian MorganManufacturing Process Specialist I usually arrive in school about 8:15. Classes don’t start until 9:00 but I like to get some corrections and preparation done first. I would usually have between 6 and 9 class periods each day. Each class lasts 40 minutes.

On a typical day I would teach a variety of different classes and age groups, ranging from first year through to Leaving Cert. At 11:00 there is a ten minute break. Some days I would be required to supervise the corridors at this time.

After break there are two more classes before lunch at 12:25. Lunch is a good chance to catch up with colleagues in the staff room. At 1:25 class starts again. There are 4 classes in the afternoon with school finishing at 4pm.

I coach the school soccer team so I might have a training session for an hour and a half after school. Other days I might have to supervise in-school study for 2 hours. If I’m not doing extra curricular activities or study I usually stay in school and do some corrections, photocopying and preparations.

There is quite an amount of paperwork involved for a resource teacher as daily logs of student’s progress and activities must be kept. I might also use this time to update a student’s individual education plan (I.E.P) and make changes based on my assessment of their progress this week. Paul GalvanResource Teacher

A typical day is not necessarily typical at Sea, a whole range of different tasks need to be undertaken depending on the plan of the day and patrol requirements.

From being responsible for a Navigational Watch to being in charge of a gunnery shoot or leading a boarding party on a fisheries boarding... these are only some of the tasks a Posted Officer at sea is required to do on a daily basis.   Also you are in charge of a division, on my last ship I was responsible for 23 people spread over four divisions Seaman’s, Comm’s, Cooks, and Supplies.

Ashore now I am in Charge of a Potential NCO’s Course. This is a six month career course where there are 39 students, who on completion of the six months will be promoted from Able rank to Leading Hand Rank.

David FlemingSub Lieutenant - Navy My day in the office typically starts at about 08.30 and ends about 18.00 The activities of the day generally fall into one of 3 categories
(i) Planning
(ii) Reporting and
(iii) Problem solving.

Typically the day involves lots of meetings - these can range from meetings with other members of the management team, to meeting with investors, existing and potential customers, lawyers, accountants and bank managers.

Generally speaking these meetings revolve around getting and providing updates on the progress of the Company compared against the objectives set out in the Company's business plan. Often times these meetings will inform the next iteration of the business plan itself and the strategies the Company must employ to achieve these objectives.

During busy periods I would often take work home in the evening and at weekends - but as I said earlier I am getting better at achieving a proper work/life balance. Brian KellyScience Entrepreneur The working day starts at 8 o'clock. Like most jobs I would start by checking my email. The company which I work for builds Servers. No two customer orders are ever really the same so there is a lot of variation in the product. Trouble-shooting any manufacturing engineering problems that arise with the unique orders as they arise is what my department works on when required.

In my working life I have generally considerable contact with sister plants in the US. I would attend a number of meetings and conference calls on a daily basis. One of the main objectives is to send a product through the manufacturing floor as smoothly as possible.

To do this all the different aspects of manufacturing must be addressed. People, parts, equipment, training, skills, communiaction etc. New products are constantly being released to the marketplace. Getting the factory ready to take on the production of a new product is also within my role as a manufacturing engineer.

This is where travel would enter into my job. I would visit sister plants who may be introducing the product earlier than us and I would learn everything about it then. I would asses all requirements and would be responsible for making sure from a manufacturing engineering aspect my site was ready to start producing by a certain date. No two plants are the same either so it's never just a matter of copying what was done on another site. Lynsey GarganManufacturing Engineer

I should preface this by saying there is no ‘typical day’ in my experience of social work, with each dawn bringing its own new learning, opportunities and challenges. However, I would routinely start the day by reviewing my work priorities’ list for the week, checking my calendar and responding to emails that may have been sent the previous evening. After a brief check in with my teams, the day generally consists of a cocktail of meetings with my teams, advocacy on behalf of them, strategy meetings with external agencies, and ensuring that the department is operating efficiently. As a Principal Social Worker, my role is less ‘front line’ now, and my responsibility is to provide support and governance to my various teams to ensure that the young people we work with are getting the best service they can.

Jonathan O’ReillyPrincipal Social Worker

As a Child Protection and Welfare Social Worker no day is really the same, all the families that I work with present with various complexities. I will attempt to explain a typical Monday morning, I usually have my morning coffee while at home while I read my emails and listen to any voicemails received over the weekend. I try to keep Monday’s diary free as it is usually a day where I will be completing various unannounced visits and follow up with any referrals or concerns highlighted over the weekend. My day can change really quickly depending on what comes up, I try my best to meet with the children and parents that I work with as often as possible to build a meaningful relationship to ensure that they can talk to me about any worries and concerns that they may have.

Fiona O'SullivanChild Protection and Welfare Social Worker

My husband goes to the market very early to get the fish and I bring the children to school and creche and go to the shop for 9.15am. Then I set up the counter with the fresh fish. It is hard to be creative and also set up as quickly as you can.

The day starts. I serve customers and fill in details of the fish for traceability. The customers are the biggest bonus to my day. You keep the counter looking good with your product topped up with ice and make sure everything is super clean. You can never have any bad smell in such a small shop. So hygiene is a big thing.

Nicola O'HigginsFishmonger Oisín:
Assisting in a machine shop, assembly of joinery items, finishing joinery work i.e. oil laquer spraying. Keeping the surrounding bench area tidy and setting out of joinery work. 

Oisin MurphyApprentice Carpenter Further training... I would definitely consider further studies in the future. I finished my undergraduate degree in May. At the minute, I am enjoying work life and using the skills I have developed through my honour’s degree in Engineering. Kevin O'HaganDesign Engineer I am open to all education opportunities in terms of professional and self development. I have applied to undertake Garda Public Order and advanced driving training. I am also planning to take the Sergeant Exams. Nan Hu Garda I would like to take an MA in Local History and I'm currently investigating my options. Jonathan SmythLibrary Assistant I have received training on the use of the interactive whiteboard as a tool for teaching. 

Inservice days on new (1999) primary school curriculum. 

I have participated in many courses on Gaelic Games run by the local G.A.A. Club 'Kilmacud Crokes'.

Currently I am studying in U.C.D. on a Masters in Education programme. Brian CadiganPrimary School Teacher Yes, I do ongoing training – I dedicate about 5% of my time to training. Des LalorWind Engineer I have completed an A.I course to assist with cow genetics. I attend quite a lot of information meetings that keep me up to date with the latest research and findings. I intend to do a wealth creation course - which is a financial planning course Bryan DanielsFarmer - Dairy In the Garda College I have completed a suicide intervention course which has proved to be a very worthwhile course.

In the future I hope that I can further my education and build on the degree that I will attain at the end of the training. I think that furthering education will be crucial if I want to progress my career in years to come. Peter CliffordProbationer Garda I have recently completed Green Belt training in Six Sigma Operational Excellence. HETAC award a certificate in Process Engineering for this course. The course trains you in advanced project management skills through six sigma methodologies. Six sigma is used in companies all around the world from Toyota to Wyeth. Project management is integral to the success of any company as you must manage your projects effectively for them to complete in a timely manner and to successfully deliver the outputs from it. I would like to one day go back and complete a Masters in Business Administration. Brian O'ConnorAnalytical Chemist I don’t know yet, it depends where my life goes. I am well qualified for what I’m doing currently. Liz O'TooleSkipper Yes I am currently undertaking further training as I am studying a masters degree in Automation Engineering at UCC. Donal Og CusackAutomation/Energy Engineer One of the main features of my job is constant improvement and training. I will, throughout my career in the Defense Forces, take part in many training courses and development programmes including; Snipers Course, Mowag Driving Course, Potential NCO's Course and RECCE Course. Keith LynchPrivate (Line) I am currently studying for a BA in Social Studies (Disability). My organisation offers on the job training to the staff on an ongoing basis. This enables staff to update and expand their skills. Deirdre LavelleCare Assistant Plan to possibly look at project management. Madonna DalyBusiness Manager I always try to keep my knowledge current by constantly doing a variety of courses such as those on languages or IT. It’s very important to keep life- long learning going all the time. Kevin KearyParliamentary Assistant

I have commenced a Level 9 Certificate in Trauma Informed Care, and will obtain this qualification in June 2023. I intend to undertake a Higher Diploma in Mediation and Conflict Resolution in the next 12-18 months.

Jonathan O’ReillyPrincipal Social Worker I'm always learning. I would really like to study something in relation to digital leadership & transformation next! Oonagh KellyHead of HR For now, I'm planning on finishing the course with NCI and hopefully progressing my career with NT Abbie RiceAssociate Accountant/IFS Apprentice I have taken various courses and certifications to learn more and improve my skills, and I plan to continue training in areas relevant to me. Megan WalshMechanical Engineer In my previous jobs, I had taken the opportunity to learn advanced financial modelling in Excel for valuation and to develop a good working knowledge of some of the key databases used to support several functions in Corporate Finance. In my current role, I plan to learn Data Analytics as it is a crucial function that has proven its importance in all businesses today and is highly useful as a tool to support decision making, which I believe will be helpful in my current and future roles. Madhuvratha VasudevanSenior Investment Analyst I have done courses on Special Education, Learning Difficulties inc. Autism, Asbergers. Deirdre SayersPrimary School Teacher Advice if considering this job

A day for a Process Engineer at Intel can range from spending all day in what we call our 'bunny suits' or space suits as most people would recognise them as or a day of juggling meetings with working on long term projects that have a quality improvement for your product or have a cost saving for the factory. The key thing is to be adaptable, be organised and be able to communicate your plans clearly and concisely. You will be your own boss in many instances as an engineer and it is up to you to get the job done and do it well, while at the same time meeting goals and challenges that are set for the factory.

The great thing about a process engineer at Intel is that much or your work can be done remotely, which means you don't have to sit at your desk all day allowing you to get in to the machines and get stuck in. One should also be aware that you will be continuously learning in this sort of environment. Because our technology is so up to date we are always making changes to make this possible. Our products will range from mobile phone chips to top of the range computer chips so we need to be able to make changes to meet the demands of what the market is looking for.

Kerrie HoranEngineer - Process Teaching as they say is a vocation, it is a job that requires patience and enthusiasm. If you are considering teaching you need to look beyond the holidays and think of the 9-4 Monday to Friday spent dealing with children or teenagers and the challenges which they might pose.

I would advise anyone thinking of teaching as a career to speak with Teachers and learn of their experiences, both positive and negative. I personally would encourage people to consider teaching as it is an extremely rewarding profession in terms of the interaction you get daily with young people and the colleagues you meet in the job. Mary JoyceSecondary School Teacher Science is a fascinating subject and you truly have to immerse yourself in it. When you do the rewards are fantastic. It is of course a tough subject but once complete you learn how to solve many problems yourself. Brian O'ConnorAnalytical Chemist Ideally, try and get a job in the industry for a summer, or get a bit of experience before you go into it. You have to be happy with working outside, and doing physical work. If you are not prepared to work hard or are looking for a soft job, don't go into Landscaping. Design is very sexy at the moment, everyone wants to be a designer, a Landscape Designer. It's different on the ground, you have to be out there on sites in all weather and you have to make sure projects are managed well and you're able to muck in with everyone else. Biology is most important for anyone going into Horticulture or Landscaping as it covers propagation and helps with the identification of plant names, species and families through the universal use of Latin. Chemistry is also helpful as the use of various chemicals is a constant in horticulture. The chemical content and dangers of fertilizers, herbicides and insecticides in use in Amenity Horticulture needs to be understood anyone going into this business. Geography would be a relevant subject as well. Also, the simple things like having a full, clean driving licence, which can make you a lot more employable if you are trying for a job with a Landscape Conractor. This indicates that you are more mobile and can also drive a company van if needed. Be sure you're happy with the outdoor life. Having taken a Horticulture course will give you an advantage. However, it's possible to take a job first and study later, e.g. in IT Blanchardstown it is possible to study at night. I think you cannot beat doing the Diploma Course in the National Botanic Gardens because it is a good practical course which also covers all the theory and is invaluable for gaining plant knowledge. Paul DowlingHorticulturist Ignore the stereotypes, or even better, use them as motivation! Gillian MorganManufacturing Process Specialist Read a lot – it’s a great way to find new ways to express ideas. Write a lot, even if just for yourself, so that you get used to communicating your ideas on paper. Develop your time management skills – that is crucial when working in an area that has very tight deadlines. Learn more languages – it’s very helpful to have an insight into how people express themselves in different languages. Karen O'FlahertyScience Communicator I would advise them to give it a go - it doesn’t mean you have to work there long term. You must know how to speak a language other than your mother tongue reasonably well, as a good proficiency is essential. It’s also important to know and understand the cultural diversity that makes up the European Union.

Our internships are a great chance to come for a short period to determine where your interests lie and taste the experiences. Starting out your career path with the EU gives you a really good foundation of insider knowledge of how the EU works and is so useful professionally, even if you don’t plan on working there forever.

It is also important for young Irish people to consider moving to countries that are not English speaking and working for the EU would be very useful to your long term career. Catherine DaySecretary General I would advise them to get themselves physically fit and to maintain it. I would also say that a sense of humour is very important and the ability to laugh at themselves. They should have self discipline and be prepared to accept imposed discipline. Punctuality is very important as is respect for others. If they had sporting interests that would be a help. Louise Mc DonaldPrivate (Line) Do not go into teaching solely for holidays, and definitely not if you want to be rich! You need to like children be patient, kind and be able to work with many types of people. Deirdre SayersPrimary School Teacher Learn about the Naval Service – look at the website, visit a ship alongside a port when they are open to the public, talk to any friends/family in the Naval Service, ring the Recruiting Office. David FlemingSub Lieutenant - Navy

I would advise having a degree in Human Resource Management and Industrial Relations. Professional training in nursing is necessary in order to understand patient care and what standards are required to provide quality care in an acute hospital setting.

One would also have to understand the value of planning, implementing and evaluating work practices in order to get the best out of employees. The person coming into the job would need to be patient, able to negotiate and work under pressure, as well as work on their own initiative.

Ejiro O'Hare StrattonClinical Nurse Manager 2 Don’t be afraid to speak up, be yourself and always learn from each other. Xiaona HouProduct Engineer The most important thing is to be passionate about what you’re doing. It can be pretty difficult at times and in those times, the only thing that gets you through it are the little successes you achieve during the week or the month or by solving a problem or getting a new client. Oz IlbrahmiManufacturing Specialist If you are considering full-time scientific research, try to get a work placement in a university department so you can see first hand what it’s like. It’s a relatively relaxed, flexible environment, but there is a certain degree of self-motivation needed. 

So I would say you need to be able to push  yourself and be proactive in terms of setting up collaborations with other scientists etc. Caitriona JackmanPlanetary Scientist You need to be interested in people, and want to help them. Interests in Creative Arts can help as well as having a degree in Social Studies and having plenty of work experience. Naoise PyeSocial Care Worker

Ask loads of questions and be curious. There are many different areas of law and just because one area is popular does not mean you will like it. You may find that another less known area of law might be right up your alley! Child law is a niche area but I like it.

Diego GallagherSenior Solicitor A common misconception about a career in tax is that it is just about numbers, however, tax law has a strong basis in legislation and case law. Therefore, it is really suitable for graduates from a legal background, or for qualified solicitors and barristers. Caroline AustinSenior Associate Solicitor Find something that you’re passionate about and it will make your life a lot more enjoyable.  David McKeownSpace Scientist Need to love what you do when you run your own company. It is hard work so you need to be committed. You also need to have a positive attitude and be able to embrace challenges. Fiona UyemaChef Take a risk and see if you enjoy entrepreneurship. Creating a business in the STEM sector can be very rewarding. Sinead O'Sullivan CEO of Fusion Space Technologies The lifestyle

Absolutely. The job itself lends itself to a normal 9 to 5 scenario, with the opportunity to delve deep into projects and spend all day on them if so desired. Also, my employer is particularly accepting and accommodating of the work-life balance. Initiatives such as telecommuting and skewed hours are commonplace here so it is possible to define much of your own working patterns (within some limits).

Sabbatical banks are used to great effect in this company too, i.e. where you carry forward a number of days holidays each year for 5 or 7 years and then can take them all in one chunk.  Incentives such as this allowed me to go traveling through Australia and South East Asia for three months last year.

The location of the campus is perfect for me. i.e. 20 km west of Dublin, outside the heavy commute region but still within NiteLink range so I can get a 3:30am bus home on a Saturday night. The work-life balance has always been addressed openly here and various services exist to cater for this, such as the on-site gym where I play indoor soccer on a Friday.

Jason RuaneComputer Programmer Unfortunately being a solicitor in a commercial firm can mean long hours and at least 9-530 each day but as I've progressed I've been able to manage my time better. I work from home on a Tuesday which makes a big difference to my week. With advances in technology wording remotely has become easier as I can log onto my pc from home and transfer my extension to my mobile phone. Hopefully more flexible working arrangements are to come for most professions. Niamh CacciatoSolicitor Yes, the majority of the time. Donal KanePlumber / Construction Super. Yes I’m very happy with my lifestyle. My job is doing something that interests me every day, and Flexi-time allows me to continue doing things I love outside of work at times that suit me, like exercising and spending time with friends. There’s a really great atmosphere in my workplace and people are more like friends than work colleagues, and we have quite a relaxed, yet efficient working environment. Claire PurcellSoftware Engineer Yes I’m lucky that Johnson & Johnson are such a fantastic company to work for and that the job enables me to travel a lot which I really enjoy. Donal Og CusackAutomation/Energy Engineer Yes, my job allows me the flexibility I desire and also provides good travel opportunities. This is very important to me. Karl CurranAssociate Director In Revenue, you have flexible working hours which are managed through an electronic time and attendance recording system. You can start work at any time between 8 and 10 o’clock and you can finish your working day any time from 4 o’clock. This allows great flexibility and ensures that you can organise your day in such a way as to create a balance between career and personal life. Edel ButlerAdministrative Officer It is reasonably paid. I'm lucky to have a secure job as I am in a permanent post. It is very much a family friendly role in that there is a lot of flexibility for those people who are parents and have childminding responsibilities etc.

There is scope to vary your working hours around such commitments e.g. part time, parental leave etc. Also the hours are 9-5, Monday to Friday which allows you free weekends etc to pursue other interests etc. Mary Ita HeffernanSocial Worker

While ashore, yes there are very little restrictions on my lifestyle. I am married and play both hurling and football for my local GAA Club Barryroe so therefore I enjoy a good work life balance.

However, while on my Sea Rotation (which ended just over two weeks ago) this obviously becomes more difficult. Being at Sea and away from home for four week periods makes any lifestyle difficult for myself and of course my family. But that’s the career I chose.

David FlemingSub Lieutenant - Navy To be perfectly honest, not exactly. On one hand, I love what I do and that motivates me to work relentlessly and fight hard for my hopes and dreams. On the other hand, this means that quite often I work long hours and have to sacrifice a lot of my personal time. I have found a way of living with it and I am fairly happy most of the time. I don't think I could ever be happy with a 9-5 normal office job, which is another reason why I enjoy what I do so much. It gives me freedom to be creative, propose my own projects, travel the world. Nevertheless, I do wish I had more time for my hobbies, friends and family. Michaela MusilovaMission Control Space Services With hard work always comes rewards and I feel my current role allows me to have a good lifestyle. Although my days at work can be quite long and demanding, I have every weekend free to spend with my family and friends. I have sociable working hours and my commute to the office is less than ten minutes. In my current role, I have also had the opportunity to travel to countries such as Switzerland, Germany & the UK. Working for a large multi-national like Zurich gives me great job security along with an excellent benefits package. Sarah TenantyFinance Operations

The role involves working in the office/work from home and also in other venues such as in the Courts. The truth is that your time is not always your own as the demands of protecting children may not fit neatly with a 9-5 job.

Diego GallagherSenior Solicitor Yes. My job is varied, interesting and can present different challanges every day. It offers me security and I am continually learning new administration skills in my current appointment. I still have plenty of leisure time to spend with my friends and my family. The Army offers me the chance for promotion and overseas service. Louise Mc DonaldPrivate (Line) Absolutely. I really enjoy what I do and I also wanted to progress. I knew this would cost hours, so I set terms that would work and that I was comfortable with. Richard KinsellaManaging Director My job is very demanding whilst I'm present but generally I only need to be there for the standard 9 to 5, Monday to Friday. There is also flexibility when required due to a good relationship with my manager and his recognition of my commitment generally. Ciaran MacSamhrainEngineer - Transport Infrastructure Ireland Yes it does. ESA is a family friendly organization. There are many perks such as home leave, generous paternity and child benefits. Also the wages are very good so we can have a comfortable life. Neil MurreyAerothermodynamics and Propulsion Design Engineer Yes it does, I am lucky that my career choice heavily overlaps with my personal interests so I guess I am lucky in that sense, there is also a lot of opportunities to travel. Jonathan FaullSpace Social Media and Communications Yes. It is reasonably paid. I'm lucky to have a secure job, although increasingly people can spend relatively significant periods of time doing contract work. It is quite a family-friendly role, in that the working hours have some flexibility and there is scope to vary the time spent on non-teaching related activities, if required.

There are clear criteria for progression - related to teaching, research contribution and personal contribution to the running of the business school. Working in a university provides access to all of the associated leisure facilities - there is a superb sports center here, though I don't make as much use of it as I should. Aoife Mc DermottLecturer Most definitely. Intel promotes a healthy work-life balance and as a result there is a lot of flexibility. There is never an issue with taking time off, or adjusting working hours to suit personal needs. I also work with a great group of people and we regularly play 5-a-side, organise socials and meet regularly outside work. Although, I could always do with being paid more! Darryl DayIQ Engineer Yes, I have a little girl and another baby on the way so work/life balance is very important. I work from home one day a week. Des LalorWind Engineer Whats cool

I like working with dozens of different staff members every day as we work as a team to protect children’s rights.

Diego GallagherSenior Solicitor Right now, artificial intelligence and robotics. But I’m biased! Sinead O'Sullivan CEO of Fusion Space Technologies Intel provide you with a very clear career development path and do their best to ensure that every employee is constantly improving. We also have a very relaxed atmosphere helped greatly by the casual dress code. It makes a 12 hour day a lot more comfortable! Rebecca TigheProcess Engineer Completing design analysis and testing. Seeing a product that you have brought through the design phase, through the manufacturing phase, and then successfully completing the test phase is awesome! Elaine KellyMechanical Design Engineer Working with new and exciting projects with suppliers such as exclusivity line. Sara Hickey Assistant Trading Manager

Before I worked for an Investment company, I thought that investing was something that only wealthy people did, I didn't realise that it's possible for everyone. When I first started in the role, I had a project where I had to help non experts in the organisation learn more about investment and I ended up learning so much for myself! It's a great feeling being able to understand the basics of investment and know that you have the confidence to manage your own money for your future.

Yes definitely, my role allows me to help others to learn and develop and that is really rewarding, when people tell you that you helped them realise something that is going to help them in their life or career it's really satisfying. One of things I most enjoy about my current role is getting to work with people all over the world, it was brilliant when I got to travel and see people in person in some of our offices in India, Germany, Luxembourg for example.

Kathryn ReevesLearning and Development Lead Responding to Emergency calls is pretty ‘cool’, all the action and the excitement. This can get your adrenaline going, having to think on your feet and getting to use your skills, medications and equipment.

Driving on blue lights and sirens is pretty ‘cool’ too. Although most of the time when you arrive at the scene of an incident, things are bad. However, there are still ‘cool’ times such as delivering a baby in the back of the Ambulance or a car at the side of the road, that can be magic.

It’s a great feeling when you learn new skills or administer new drugs and you can see the patient improving immediately. Keith HayesAmbulance / Paramedic Regarding my astronomical drawings, it is totally cool to see photographic images taken at the same time of the same lunar or solar feature that I have also drawn. Compare both and be amazed at how close I got to reality with my eyes. It’s the coolest thing in the world to see children’s smiling faces when they have learned about a solar system object for the first time and produced a wonderful drawing of that object for themselves. Deirdre KelleghanAmateur Astronomer I think the coolest thing about the job I do is seeing the results when patients take our drugs. The drugs produced at Grange Castle dramatically improve patients lives. For me personally my brother takes Enbrel which is produced here at Grange Castle. It is made for people who suffer from Rheumatoid Arthritis which is a very painful and limiting disease. It has improved his wellbeing drastically over the past few years. It is very cool knowing that I play a role in the production of this drug to market. Brian O'ConnorAnalytical Chemist The holidays!! My colleague says “the education of our future generations”!!, that too, of course. Mary JoyceSecondary School Teacher Being outside! Getting out in the boat to take samples is great and I really enjoy going to sea in the larger research vessels, and heading offshore for days/weeks at a time. I enjoy meeting other scientists, and meeting people within other industries. Damien HaberlinEcologist (Post-Doctoral Researcher) I love getting to sing beautiful music! That makes me so happy. And it's an amazing perk of the job to get to dress up as other people and see the world through their eyes. I also love the achievement of working really hard at something that is technically difficult, and then coming together with other people to make something really beautiful that lots of people can enjoy, as well as the storytelling element that we singers get to use very directly, because of having text to communicate to an audience. Sharon CartyOpera Singer Oisín:
Finished job satisfaction, seeing yourself and your skills develop using different tools and methods to get the job done.

Oisin MurphyApprentice Carpenter A good catch, especially when you catch more than a boat thats bigger than yours! When you’re able to fix a possibly life threatening problem out at sea, and continue fishing and you always have plenty of opportunities to do so. Fishing is continuously a test of one’s abilities, so when you are tested and come out successful, it’s good/cool. Liz O'TooleSkipper In painting we get to experience a wide range of skills from paperhanging to shotblasting and we are never in the same place for too long. You also get to work on different sites and different buildings totally transforming them from what they were. Fergal FeehelyApprentice Painter Decorator I love the variety in my job, the people- staff and customers, when its busy and the day fly’s. There are days on my feet when I see on the App I have done over 9000 steps and 30 flights of stairs, just doing my duties and I have days when I’m at a desk all day with a list of tasks to complete and crossing each one off before heading home feels great. I like working in not-for-profit, I work for our visitors and not for shareholders pockets! Mary Jo SheridanTourism Manager - Dublinia The comradery with my classmates. We all bonded very quickly and there is a good atmosphere in class all the time. Mark Spain Garda Trainee The variety and the people I meet everyday. Aishling ButlerGarda Trainee Engineering lets you be part of a group of extremely talented people who make a difference in the world around us. For me, it’s looking at a structure or building and saying, ‘Yes, I was part of the team that designed that’. Also, being able to walk into that building to see the element I designed gives me an overwhelming feeling of pride. Shauna HurleyStructural Engineer The Revenue Commissioners offers great opportunities to its staff. There is huge scope for movement within the organisation both in terms of lateral movements and promotions. Revenue has a great mobility policy which ensures that staff do not stay in the one section / area for long periods of time. As a result staff are regularly rotated around to ensure they gain experience in numerous sectors and areas of tax.
The nature of tax is extremely diverse. Tax is changing all the time and as a tax consultant you must stay up to date. After every Finance Bill / Finance Act it is necessary to review any changes brought in or new taxes introduced. It is a challenging and rewarding career. Edel ButlerAdministrative Officer Not so cool The things that are not cool but are necessary aspects of the job are dealing with bed pans, commodes, cleaning up after clients have had a toiletry accident or have vomited, smells can be bad sometimes. Dealing with the death of clients, most of our clients are long stay residents and you get to know them and their relatives very well, so this is not one of the nicest parts of the job. Lydia PeppardCare Assistant Special Needs teaching can be enjoyable and rewarding. However there is a lot of paperwork. Padraig ParleTeacher - Special Needs Doing my VAT returns! Glenn LucasWoodturner I don't have the best work-life balance at my current job, but since the pandemic I'm working from home as well as the office and trying to introduce more flexibility around my working hours. Semin Soher PowerSenior Inflation Trader Sometimes, I found at times it was difficult to balance work and studying for the Chartered Tax Adviser (CTA) qualification, especially when work was busy. However, I was lucky enough to be working in a company which allowed for study leave and so I had sufficient leave to allow me to adequately prepare for the exams. Edel ButlerAdministrative Officer There are some less fun aspects to my role. I find some of the administration around organising training sessions or sending out communications dull. You have to contact lots of different people; you think you have it all organised and then someone can't attend or the room isn't available or something else happens. It can feel like you are taking a long time to get a very small thing done. Kathryn ReevesLearning and Development Lead Chasing payments from customers. Ray PowerPotter I enjoy all the aspects of the job even the more stressful ones like meeting particular targets. Donal Og CusackAutomation/Energy Engineer The downside would be when you get bad, wet days, and you have still got to get on with the job. You have to keep it moving, you've got to get out there in all weathers. Also, when suppliers let you down with late deliveries, and you have staff hanging around, waiting for deliveries with consequent loss of productivity. It doesn't happen that often, there is normally plenty to do on the sites before deliveries get there but it can hold you up. When you're running a business, you have to do the bookwork as well as the things you enjoy doing, you have to do the nitty gritty things. Tax returns, VAT, PRSI, PAYE, etc. It's not all the glamour stuff like planting or designing new gardens! You have got to be a Multi Tasker. Paul DowlingHorticulturist Sometimes people are working under a lot of pressure and the work situation can be stressful at times but on the whole people approach their work in a professional manner. Ejiro O'Hare StrattonClinical Nurse Manager 2 So far I can't say I dislike anything. Things are challenging but you grow to like the tasks. Aishling ButlerGarda Trainee Seeing people upset and not knowing how to help them. Deirdre LavelleCare Assistant Repetition, so that would be opening and locking the building, completing daily cash sheets, it can become boring. Mary Jo SheridanTourism Manager - Dublinia The workload can be quite big. Construction projects have a schedule which they must be finished by so sometimes everything is needed yesterday! Eileen FahertyElectrician / Quantity Surveyor The challenges mentioned above: too much work sometimes, having to multitask a lot and still needing to prove myself to others, many times because of my age and sex. Michaela MusilovaMission Control Space Services I'm sure there are, but nothing springs to mind. Richard KinsellaManaging Director People constantly asking if you can get them cheaper car insurance! Karl CurranAssociate Director At present nothing, outside the college it's the level of respect towards the organisation in recent times. Steven KilgannonGarda Trainee As a call centre and a developing business, we are always striving to meet the needs of our customers, part of that is that we operate 6 days a week and open late mid week.

Whilst a lot of insurance brokers operate on a 9-5 basis, this represents a challenge in managing and monitoring a call centre with extended hours. When resourcing the department it can also be difficult to find staff that will commit to shift work. Nicole FeigheryCustomer Care Manager

The most difficult parts of the job are competing reporting requirements. There are many reports that have to be done and are essential to certain folks but at this time I feel we should improve these systems as there are too many of them.

Time spent fixing problems would be more beneficial to the company -there I go again, trying to improve the system!

Jonathan PugsleyEnergy Manager